We stand behind our service with a simple, fair refund policy. If you're not satisfied, we'll refund your payment within 30 days – no questions asked.
We offer a full 30-day money-back guarantee on all IPTV TALAA subscriptions. If you are not completely satisfied with our service for any reason within the first 30 days of your purchase, contact us and we will issue a full refund – no questions asked, no hidden conditions.
Getting a refund is simple and fast:
Message us on WhatsApp with your order details and request "Refund"
We'll verify your purchase date (must be within 30 days)
We process your refund within 24 hours to original payment method
Average refund processing time: 4-6 hours (typically within 24 hours)
| Situation | Refund Eligible? |
|---|---|
| Request within 30 days of purchase | ✓ YES – Full refund |
| Request after 30 days | ✗ NO (but we may offer partial credit) |
| Free trial user (no payment made) | ✗ N/A (no payment taken) |
| Technical issues we cannot resolve | ✓ YES – Full refund |
| Change of mind / don't like the service | ✓ YES – Full refund (within 30 days) |
| Account sharing violation | ✗ NO (terms violation) |
| Fraudulent chargeback attempt | ✗ NO (permanent ban) |
For any situation not covered, contact us and we'll review your case individually.
For customers who paid with cryptocurrency (Bitcoin, Ethereum, USDT):
Important: Always double-check wallet addresses. We are not responsible for funds sent to incorrect addresses.
| Payment Method | Processing Time | Notes |
|---|---|---|
| WhatsApp Payment | Immediate | Refund via same method |
| Credit/Debit Card | 3-5 business days | Depends on your bank |
| PayPal | 24-48 hours | Refunded to PayPal balance |
| Bank Transfer (SEPA) | 2-4 business days | EU bank transfers |
| Cryptocurrency | Within 24 hours | After network confirmation |
The following are not eligible for refunds:
We offer a 24-hour free trial to all new customers. Since no payment is collected during the trial, refunds do not apply. If you continue after the trial and subscribe, the 30-day refund policy applies to your paid subscription.
Tip: Use the free trial to test our service thoroughly before subscribing. This is the best way to ensure satisfaction.
We work hard to keep our customers happy. If you have an issue, please contact us first. Filing a chargeback without contacting us:
We're reasonable – just talk to us first, and we'll resolve any issue.
Cancellation: You can cancel your subscription at any time. Cancellation means you will not be charged again at the next renewal. Your access continues until the end of your paid period.
Refund: A refund returns your payment for the current subscription period. Refunds are only available within 30 days of purchase.
To cancel without requesting a refund, simply let us know via WhatsApp. No further action needed.
When contacting us, please include:
We may update this Refund Policy occasionally. Significant changes will be communicated via:
Your continued use of the service after changes constitutes acceptance of the new policy.
Have questions? Visit our FAQ or contact us directly.
30-day money-back guarantee · 24-hour free trial · 24/7 support